Frequently Asked Questions

1️⃣ How long do I have to return an item?
You may return your purchase within 30 days of receiving it.

2️⃣ Do you ship outside Luxembourg?
Yes, we ship to all EU countries and internationally.

3️⃣ How can I track my order?
Once your order ships, you’ll receive an email with a tracking number.

4️⃣ What if my package arrives damaged?
Contact us within 7 days with photos, and we’ll arrange a replacement or refund.

5️⃣ Are prices inclusive of VAT?
Yes, all listed prices include VAT according to Luxembourg law.

6️⃣ How quickly do you reply to inquiries?
We respond to most emails within 24 hours during business days.